Help Articles
In our documentation, you will find guides and help articles about all Payrexx functions.
Phone Support
+41 33 550 00 10
Weekdays 9 AM to 12 PM / 2 PM to 5 PM
For emergencies
+41 33 550 00 10
Outside office hours, calls are accepted for a fee and forwarded to the emergency number of our on-call service.
Cost (excl. VAT): EUR 150.-/h, minimum 1h.
Phone Support
Premium customers benefit from exclusive phone support.
Mini Paket - EUR 175
General Support
Consultation on Payment Providers
Setup of a Payment Service Provider (PSP)
Quality Control
Setup Package - EUR 350
Consultation on Payment Providers
Setup of up to 3 Payment Service Providers (PSP)
Creating Your First Payrexx Page
Telephone training
Design adjustments
Quality Control
All-inclusive Package -
EUR 950
Consulting and setup of any number of payment providers
Needs analysis and consultation
Setup of the complete sales page, including design
full website integration
Quality Control
much more!
Frequently Asked Questions
How do I create Una cuenta?
You can create a free signup.payrexx.com account.
Afterwards, you must complete setting up and verifying your account. This guide explains the key steps.
How quickly does support respond?
We usually respond to a written support request within one day. If you have a Pro subscription, you can also call our Swiss telephone support at +41 33 550 00 10.
Which payment methods are available?
All payment methods are available through a single contract with Payrexx. With a Payrexx account, all relevant payment methods in Switzerland are available: TWINT, Mastercard, Visa, PostFinance, Reka, Centi, Bank transfer, Apple Pay, Google Pay, Samsung Pay, and more.
See the complete list here.
When and how will I receive my payouts?
By default, you will receive your payouts weekly. Upon request, we also offer a daily or monthly payout interval. Your money will be transferred to your IBAN account.
More information can be found in our overview and the related documentation article.
How can I upgrade my account?
In your administration, in the settings, under "Plan & Billing", you can change your current subscription and check the status of your plan.
In our documentation, you will find more information about the Payrexx upgrade.